A connected crew of Contexts, Workflows, and Guardrails that reads Momence attendance and ClassPass visits, catching churn signals early and turning empty seats into booked ones.
For studio owners and front-desk managers running a timetabled membership business.
Contexts
4
Retention Strategist, Class & Schedule Optimiser, Membership Conversion Advisor, Front-Desk Assistant
Workflows
3
ClassPass Conversion, Churn Prevention, Class Fill Push
Guardrails
3
Discount Integrity, ClassPass Margin Guard, Member Privacy Guard
Reads Momence attendance and booking patterns to spot early churn signals, segment members by risk, and recommend the specific intervention.
Analyses Momence and ClassPass utilisation to flag under-filled classes, suggest timetable changes, and spot capacity to add or cut.
Blocks discounts deeper than policy allows, offer-stacking, and offers to members who don't qualify — enforcing max depth and one offer per member.
Stops AI over-promoting discounted ClassPass inventory when direct-booking capacity exists, keeping conversion pointed at moving members off the marketplace.
ClassPass visitor hits the visit threshold → AI drafts a direct membership offer → sent via Gmail with a Calendar trial booking link.
Momence flags an attendance drop in direct members → AI drafts personalised re-engagement → sent via Gmail with a Calendar booking link.
ClassPassRead marketplace bookings, visit frequency, and preferences.
MomenceRead packages, check-ins, and engagement for direct members.
MindbodyRead the studio schedule, memberships, and visit history.
A studio sells two perishable things: member months and class seats. A lapsed member costs far more to replace than to keep, and a seat that goes unsold in a scheduled class can never be sold again. The marketplace fills seats at a thin margin, so the real money sits in retention and direct conversion.
The Retention Strategist reads Momence attendance and booking patterns for the drop-off that precedes a cancellation and segments members by risk. The Class & Schedule Optimiser flags under-filled classes and where to add or cut capacity. The Membership Conversion Advisor identifies ClassPass regulars ready to move across and drafts the offer. Churn Prevention, Class Fill Push, and ClassPass Conversion send those drafts over Gmail with a booking link attached. The Front-Desk Assistant answers booking and package questions from Mindbody and Momence records.
A member drifting away hears from you while they are still a member. Under-booked classes get filled from your own list rather than discounted to the marketplace. Discount depth stays where policy set it.
Read Momence attendance and booking patterns to spot the drop-off signals that precede a cancellation, and trigger the right re-engagement before the member's gone.
Analyse Momence and ClassPass utilisation to flag under-booked classes and suggest schedule changes — filling seats you're already paying to run.
Guardrails hold discount depth to policy and keep conversion pointed at moving ClassPass visitors onto direct memberships, not churning margin.
What drives the business: A studio lives on two perishable assets: member months and class seats. A member who lapses is far more expensive to replace than to retain, and every empty seat in a scheduled class is revenue that can't be sold back. The marketplace fills seats but at a thin margin — so the real economics are keeping direct members longer, filling the timetable you're already paying for, and converting ClassPass visitors to full-price memberships before discounts eat the gain.
What's inside
The Retention Strategist watches for churn while the Schedule Optimiser finds the empty seats, ClassPass Conversion and Churn Prevention turn those signals into booked sessions over Gmail, and the discount guardrails keep every offer inside policy — so member months and class seats both stay full.
Contexts
Reads Momence attendance and booking patterns to spot early churn signals, segment members by risk, and recommend the specific intervention.
Analyses Momence and ClassPass utilisation to flag under-filled classes, suggest timetable changes, and spot capacity to add or cut.
Reads ClassPass visit frequency and preferences to identify visitors ready to convert, and drafts the direct-membership offer most likely to land.
Answers member questions on bookings, packages, and schedule changes from Mindbody and Momence records — consistent, on-brand, and fast.
Workflows
ClassPass visitor hits the visit threshold → AI drafts a direct membership offer → sent via Gmail with a Calendar trial booking link.
Momence flags an attendance drop in direct members → AI drafts personalised re-engagement → sent via Gmail with a Calendar booking link.
Under-booked class detected in Momence → AI drafts a targeted offer to members likely to attend → sent via Gmail with a one-tap booking link.
Guardrails
Blocks discounts deeper than policy allows, offer-stacking, and offers to members who don't qualify — enforcing max depth and one offer per member.
Stops AI over-promoting discounted ClassPass inventory when direct-booking capacity exists, keeping conversion pointed at moving members off the marketplace.
Keeps attendance, health notes, and payment details out of any external-facing message — one member's data never surfaces in another's.
The numbers it moves
Churn signals caught before the cancellation.
Under-booked sessions filled from your own list.
ClassPass regulars moved onto direct plans.
Depth and eligibility checked on every offer.
Connects to
ClassPassMarketplace bookings, visit frequency, and preferences — the signal for who's ready to convert.
MomencePackages, check-ins, and engagement for direct members — where churn signals show up first.
MindbodyThe studio schedule, memberships, and visit history that ground every booking answer.
Google WorkspaceGmail and Calendar for re-engagement messages and trial bookings — the last step that turns a signal into a booked session.
Releases
Shipped the retention and capacity crew with three send-ready workflows, so an attendance drop or an empty class becomes a drafted offer instead of a report nobody reads.
Gets progress claims out by the monthly cut-off and prices variations before they vanish into scope. Works from Procore RFIs and the drawing register, MYOB cost codes, and Breadcrumb inductions. Never claims a variation without referenced scope evidence.
4 contexts · 3 workflows · 3 guardrailsHandles renewals, maintenance, and tenant correspondence at volume without a compliance slip. Works from PropertyMe tenancies and lease dates, the Xero trust ledger, and Tapi work orders. Never sends a notice that breaches your state's tenancy Act.
4 contexts · 3 workflows · 3 guardrailsTurns appraisals into signed mandates and enquiries into buyers, with every price traced to comps. Works from Zoho appraisal records, Domain sold prices, and realestate.com.au enquiries. Never quotes a price guide without verified comparable sales.
4 contexts · 3 workflows · 3 guardrailsGet started
Turn it on for one timetable and see which classes it fills first.
