Terms and Conditions

1. Use of the Service

Oi provides software and related services for discovering, customizing, publishing, and operating Contexts across client, product, design, and workflow contexts. You may use the service only in compliance with these terms and applicable law.

Oi is built and operated by Carhaix Au Pty Ltd (ABN 30 693 733 354, ACN 693 733 354).

Oi is operated by an Australian business, and the service data and application infrastructure are currently hosted and served from the United States.

Subject to these terms, Oi grants you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your internal business purposes during your subscription or permitted use period.

2. Accounts and Organizations

Users are responsible for maintaining the security of their accounts and for activities that occur under those accounts. Organizations are responsible for managing permissions, invites, API keys, connected providers, and internal use of the service.

You must provide accurate account information, keep credentials and tokens confidential, and notify us promptly of unauthorized access or security incidents involving your account or workspace.

3. Customer Content

You retain responsibility for the content you create, upload, store, connect, or process through Oi, including Context definitions, prompts, instructions, files, repository context, and related data.

You represent that you have the rights needed to use that content with Oi and with any connected third-party services.

You retain your rights in Customer Content. You grant Oi a limited right to host, copy, transmit, process, and display Customer Content only as needed to operate, secure, support, and improve the service, comply with law, and enforce these terms.

4. Acceptable Use

You may not use Oi to:

• Violate law or third-party rights.
• Access, interfere with, or test systems in unauthorized ways.
• Upload or transmit harmful code, malicious prompts, or abusive automation intended to damage systems or data.
• Circumvent billing, security controls, rate limits, permissions, or product restrictions.
• Use the service to store or process content you are not authorized to handle.

5. Third-Party Services

Oi may integrate with third-party platforms such as GitHub, Linear, Figma, Stripe, model providers, and other external services. Your use of those services is governed by their own terms and privacy policies. Oi is not responsible for third-party services or outages outside our control.

If you enable an integration or connect an external client, you authorize Oi to exchange the data reasonably required to provide the requested functionality.

6. Use Through AI Clients

Oi may be used through third-party AI clients and connector surfaces such as ChatGPT, Codex, Claude, and other MCP-compatible clients. Use of those clients is also subject to their own terms, privacy policies, authentication flows, and workspace controls.

Organizations are responsible for deciding who may create or use organization API keys, who may connect external clients to Oi, and what internal content may be sent through those clients.

7. Billing and Trials

Paid features may require an active subscription. Pricing, plan limits, trials, and billing behavior may vary by plan and workspace configuration. Unless otherwise stated, fees are non-refundable except where required by law.

If a trial is offered, it applies only as described in the product and may be limited to a single use per organization.

We may suspend paid features, downgrade access, or restrict usage for non-payment, expired payment methods, breach of these terms, abuse, or usage that materially risks the security, integrity, or reliability of the service.

To protect shared infrastructure, Oi may apply fair-use safeguards, including request limits, temporary throttles, and outreach regarding unusual automated usage patterns.

8. Intellectual Property

Oi and its related software, branding, product design, and service materials are owned by Oi or its licensors. These terms do not transfer ownership of Oi intellectual property to you.

If you provide feedback or suggestions about Oi, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or obligation to you.

9. Availability and Changes

We may change, improve, suspend, or discontinue parts of the service from time to time. We do not guarantee uninterrupted availability or that every feature will remain available in its current form.

10. Disclaimers

Oi is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee that outputs, recommendations, or Context behavior will be correct, complete, or fit for every purpose. Customers remain responsible for review, approval, and downstream use of outputs.

Oi is a software platform and does not provide legal, financial, tax, employment, or other professional advice. You are responsible for obtaining appropriate review before relying on outputs in high-risk or regulated contexts.

11. Limitation of Liability

To the maximum extent permitted by law, Oi will not be liable for indirect, incidental, special, consequential, exemplary, or lost profits damages, or for loss of data, business interruption, or loss of goodwill arising from use of the service.

To the maximum extent permitted by law, Oi's total liability for all claims arising out of or related to the service or these terms will not exceed the greater of the fees you paid to Oi for the service in the 12 months before the event giving rise to the claim or USD $100.

Nothing in these terms limits liability that cannot be limited under applicable law.

12. Termination

We may suspend or terminate access to the service if these terms are breached, if necessary to protect the service or other users, or as required by law. You may stop using the service at any time.

On termination, your right to use the service ends immediately, but sections that by their nature should survive will continue to apply, including sections relating to billing obligations, intellectual property, disclaimers, liability limits, and disputes.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. If we make material changes, we may update the effective date above and provide additional notice where appropriate.

14. Contact

Questions about these Terms and Conditions can be sent to support@oioioi.ai.