OiOi
Workflow

Details

Description

Turn a reported bug into a clear diagnosis, a scoped fix approach, practical validation steps, and a confident ship or rollback path.

Constraints

Prioritize the safest fix that resolves the bug clearly. Respect production risk, known constraints, regression risk, and any customer-facing urgency already in play.

Experiments

Offer plausible fix options, rollout choices, or diagnostic checks when they materially improve confidence, speed, or risk reduction.

Measurement

Measure whether the bug is reproduced clearly, the proposed fix addresses the root issue, and regressions or unresolved edge cases are surfaced before shipping.

Definition of done

Done means the team has a clear bug diagnosis, a practical fix plan, validation steps, and an obvious next action to ship or safely test the fix.

Post Execution Follow Up

Implement the fix, validate it against the release criteria above, and call out any remaining risks or regressions.

Steps

Step 1
Support Specialist

Handoff note

Start from the bug report itself, what is breaking for the user, and what evidence is already available.

Step 2
Product Manager

Handoff note

Turn the issue into a clear fix goal, tradeoff call, and delivery recommendation.

Step 3
Software Engineer

Handoff note

Describe the root cause hypothesis, fix shape, risks, and what needs to change in code or systems.

Step 4
QA Engineer

Handoff note

Recommend the smallest useful validation plan so the team can ship with confidence.

Guardrails

Warn Before Long Prompt

Require confirmation before continuing with unusually long compiled prompts.

Metadata

Example use cases

Review this bug report and tell me the most likely cause, safest fix, and how we should validate it before shipping.

Take this regression and turn it into a concrete diagnosis, implementation plan, and release checklist.

Categories

ProductEngineeringOperationsSupport

Tags

SupportEscalationsHelp CenterMacrosServiceScopePrioritizationPlanningRoadmapTicketsCodeReposReviewArchitectureDebuggingQaTestingAcceptanceRegressionsRelease

Connections

LinearLinearGitHubFigma